( (OTRS - Manager) ) 5.2

This software is a powerful graphical interface that complements OTRS. It provides quick and clear access to ticket information, simplifies OTRS handling, and allows for easy answers to common questions. OTRS-Manager is designed to meet the needs of data processing managers, dispatchers, and second-level support staff.

((OTRS-Manager)) complements your ((OTRS)) with an powerful graphical interface.
Main features:
- fast and lucid access to ticket-informations,
- simplified handling with ((OTRS))
- easy answering to repeating questions.
((OTRS-Manager)) considers the special necessities of data processing managers, dispatchers as well as employees of Second-Level-Support.